Privacy Policy

Your Privacy Matters

TrustyHands Danville Tree Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

Information We Collect

We collect information that you provide to us directly when you request a quote, schedule services, or contact us. This may include:

• Your name, address, and contact information
• Property details and service requirements
• Payment information when you pay for services
• Photos or descriptions of trees and property conditions
• Communication preferences and service history

How We Use Your Information

We use the information we collect to provide and improve our tree care services. Specifically, we use your information to:

• Schedule and perform tree service work at your property
• Send you estimates, invoices, and service reminders
• Answer your questions and respond to your requests
• Improve our services based on customer feedback
• Send you important updates about scheduled services
• Process payments and maintain billing records

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• With service providers who help us run our business, such as payment processors
• When required by law or to respond to legal requests
• To protect our rights, property, or safety, or that of our customers
• With your consent or at your direction

Website and Online Data

When you visit our website, we may automatically collect certain information about your device and how you interact with our site. This may include:

• Your IP address and browser type
• Pages you visit and time spent on our site
• Referring website or search terms used
• Device information and operating system

We use this information to improve our website, understand how visitors use our site, and provide better service to you.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand site usage. You can control cookies through your browser settings, but disabling them may affect some website features.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can:

• Request a copy of the information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time

Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and payment information may be retained for several years for tax and legal purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at (434) 425-0954 or support@danvilletreeservicecompany.com.